90-day Test Rest
Finding the right bed should be done in the privacy of your own home, not in a high-pressure showroom. When you order a sleep system from the Natural Bed Store, we want you to put it through the same paces you do your current mattress for 90 days.*
After you place an order with one of our Sleep Specialists, we will custom build your new natural bed and ship it to your home. We ask you to sleep on it for 90 days to give your body time to adjust to the new comfort and support. At the end of the 90 days, if your new natural mattress does not meet your expectations, your Sleep Specialist will help you with a layer exchange of natural latex, to find the right comfort level for you. With a Rainforest, Natural Euro or Natural mattress, you only pay shipping for the exchanged layer. With a Heaven and Earth mattress you pay nothing. We have never had customers we could not get comfortable as long as they allowed us to work with them.
If you are not comfortable with your Natural Bed mattress at the end of the 90-day “Test Rest” period and choose to return the mattress(es), you’ll pay only the shipping and $75.00 processing fee. Foundations, adjustable bases, pillows and toppers are non-returnable. Packaging materials are available at a charge, and promotional items included with purchases will be valued at current prices and are not refundable. Home delivery packing materials are removed for your convenience. If you prefer to keep the packing materials after the home delivery, please make arrangements with the delivery service.
Returns are promptly processed and refunds are made within 30 days of receipt of returned mattress.
This in-home trial period does not apply to Bedding such as mattress pads, pillows, pillow-tops, sheets, comforters, foundations and adjustable foundations. These items are covered by our Customer Care Warranty. Offer applies to all natural latex and spring mattresses.